# Refund and Cancellation Policy

**Last Updated:** July 6, 2026

Thank you for choosing OK ID, operated by Web & Education Solution. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are handled for our digital SaaS subscriptions and physical product purchases (NFC cards).

## 1. Digital Subscriptions (SaaS)

### A. Cancellation of Subscription

* **How to Cancel:** You may cancel your OK ID subscription at any time by logging into your account dashboard and navigating to the billing or subscription settings. 

* **Effect of Cancellation:** If you cancel your subscription, the cancellation will take effect at the end of your current paid billing cycle. You will retain access to your premium features until that billing cycle concludes. We do not delete your data immediately upon cancellation, but your public vCards and stores may be paused or downgraded to a free tier (if applicable) once the billing period ends.

### B. Subscription Refunds

* **Non-Refundable:** Because OK ID offers digital services that are instantly accessible, subscription fees are generally non-refundable. 

* **No Prorated Refunds:** We do not provide prorated refunds or credits for partially used billing periods or for months where you did not actively use the platform. 

* **Exceptions:** Refunds for digital subscriptions will only be considered in the case of accidental duplicate charges, technical errors solely caused by our platform that prevent access, or as otherwise required by applicable Indian law.

## 2. Physical Products (NFC Cards)

### A. Order Cancellation

* You may cancel your physical NFC card order for a full refund if the cancellation request is received before the item has been shipped or customized. Once the order has been processed for shipping, it cannot be canceled and falls under our return policy.

### B. Returns and Refunds for Defective Items

* **Defect Reporting:** If your NFC card arrives damaged, defective, or fails to scan properly, you must contact our support team within 7 days of the delivery date.

* **Resolution:** Upon verifying the defect (which may require you to send us a photo or video of the issue), we will, at our discretion, issue a free replacement or a full refund for the cost of the physical card.

* **Non-Defective Returns:** We do not accept returns or issue refunds for physical NFC cards if you simply change your mind, as these items are often provisioned specifically for your account.

## 3. Third-Party Transactions (WhatsApp Stores)

OK ID provides the infrastructure for users to host their own WhatsApp stores and collect payments. 

* **Disclaimer:** Web & Education Solution is not a party to any transactions between OK ID users (store owners) and their respective customers. 

* We do not issue refunds for products or services purchased from an individual OK ID user's WhatsApp store. Any disputes, cancellations, or refund requests must be handled directly between the buyer and the store owner.

## 4. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date.

## 5. Contact Us

If you have any questions about this policy, or if you need to request a cancellation or refund, please contact us at:

* **Company:** Web & Education Solution (Owner: Deepa Dhama)

* **Email:** wesolutionhelp@gmail.com

* **Phone:** 7017772090

* **Address:** Preetam Nagar, Prayagraj, Uttar Pradesh, India