# Shipping and Delivery Policy
**Last Updated:** July 6, 2026
This Shipping and Delivery Policy applies to all physical product purchases (specifically NFC Cards) made through the OK ID platform, operated by Web & Education Solution.
Please read this policy carefully to understand our shipping processes, timelines, and your rights regarding physical deliveries.
## 1. Digital Services Excluded
Please note that OK ID digital subscriptions, premium SaaS features, and digital vCard creations are delivered instantly upon successful payment and do not require physical shipping. This policy applies strictly to the purchase of physical merchandise, such as NFC cards.
## 2. Order Processing Time
* All orders for physical NFC cards are processed within **2 to 3 business days**.
* Orders are not shipped or delivered on weekends or public holidays.
* If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
## 3. Shipping Rates and Delivery Estimates
* Shipping charges for your order will be calculated and displayed at checkout.
* We currently offer standard shipping across India. Estimated delivery time is typically **5 to 7 business days** after the order has been processed and dispatched.
* Delivery delays can occasionally occur due to unforeseen circumstances (e.g., severe weather, carrier strikes, or logistical issues).
## 4. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email or SMS once your order has shipped. This confirmation will contain your tracking number(s). The tracking number will typically become active within 24 hours of dispatch.
## 5. Customs, Duties, and Taxes
Web & Education Solution is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
## 6. Damages and Lost Packages
* **Damaged in Transit:** If you received your physical NFC card damaged, please contact us immediately so we can assist you. Please save all packaging materials and damaged goods, as we may require photo evidence to issue a replacement.
* **Lost Packages:** If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly to investigate. If the carrier is unable to locate the package, contact our support team, and we will work with you to find a resolution.
## 7. International Shipping
Currently, we only ship physical NFC cards within India. We do not offer international shipping at this time. (Digital SaaS features remain accessible globally).
## 8. Contact Us
If you have any questions about this Shipping and Delivery Policy, or if you need help tracking your order, please contact us at:
* **Company:** Web & Education Solution (Owner: Deepa Dhama)
* **Email:** wesolutionhelp@gmail.com
* **Phone:** 7017772090
* **Address:** Preetam Nagar, Prayagraj, Uttar Pradesh, India